Common Questions
Will mine look exactly like the one pictured?
Not quite, and that's part of the magic. Each palette is lovingly shaped by hand, so no two are ever exactly alike. Gentle variations in form, glaze, and the hand-painted 22k gold edge make your piece uniquely yours.
When will my item ship?
Most orders ship within 1-2 weeks. As a small family-run studio, every piece is carefully wrapped and packed by hand. While we always do our very best to ship on time, life occasionally has its own plans. If things take a little longer than expected, we truly appreciate your patience and grace. Thank you for supporting handmade and allowing us the time to send your order with the care it deserves.
What is your return policy?
You have 30 days from your purchase to request a return. Since each piece is handmade, a returned item needs to be unused, in its original condition and packaging, and accompanied by proof of purchase. To start a return—or to let me know a piece arrived defective or damaged—email me at info@potterybyeleni.com and I'll walk you through it. Two things to note: return shipping is the buyer's responsibility and is deducted from the refund, and sale items aren't eligible for refunds. You can read the full details on our Refund Policy page.
How do I use and clean my item?
Scroll up to the "care" section on this page or read our full care instructions.